Keesler Air Force Base   Right Corner Banner
Join the Air Force

Library > Fact Sheets > Keesler Medical Center FAQs

KEESLER MEDICAL CENTER FAQS

Posted 12/13/2006 Printable Fact Sheet

Q: How do I make an appointment?
A: Keesler Medical Center's appointment line became operational once again Dec. 1. Keesler Medical Center TRICARE Prime beneficiaries may use the 1-800-700-8603 appointment line to book appointments, leave telephone consults for their primary care managers or request authorizations for any non-emergency services.

Unfortunately, Keesler Medical Center does not have the capability to accept "space-available" TRICARE Standard/Extra beneficiaries for care at this time.

The appointment line is open for all TRICARE Prime beneficiaries from 6 a.m.-8 p.m. Monday-Friday; 8 a.m.-2 p.m. Saturday; and 8 a.m.-noon Sunday. Active-duty personnel may begin calling at 5 a.m. Monday-Friday to meet their appointment needs.

Q: How do I get a copy of my medical records?
A: Medical Records is located in the Wylie Auditorium at the medical center just inside the main 1st floor entrance called "A-Tower." You may request copies of your medical records; currently it takes about seven business days to process a request for a copy of a record. Request forms are available at the hospital auditorium. Dislocated personnel may request copies via mail. Personnel that have permanently moved should go to their nearest MTF Medical Records department and complete a DD Form 877 to transfer their records to their new facility. Send requests to:

81 MDG Records Release
301 Fisher St
Keesler AFB, MS, 39534


Q: How do I get a copy of my radiology record/X-rays?
A: Radiology provides routine radiographs, CTs and ultrasounds for TRICARE Prime patients seen at Keesler Medical Center only. As of Dec. 5 Dec radiology returned to the radiology department on the first floor.

Q: How do I get my prescriptions refilled?
A: New prescriptions written off base by an off-base provider may now be brought to the Off-Base Prescription Pharmacy located in room 1D-103 at the medical center 8 a.m.-3 p.m. Monday through Friday. Additionally, the Keesler Formulary has been modified to reflect contingent operations, so some medications previously available at the Keesler Pharmacy may not yet be available for dispensing. All new off-base prescriptions will be transmitted to and filled at Wilford-Hall Medical Center at Lackland AFB, Texas. They will be available for pickup at least four duty days later at the temporary pharmacy distribution center in Building 5 of the Biloxi Veterans Affairs Hospital, Veterans Boulevard, just off Pass Road. Prescriptions written off base by an off-base provider for drugs currently not available at the Keesler Pharmacy must be filled/refilled at an off-base pharmacy with a possible co-pay or cost-share.

Prescriptions written at Keesler Medical Center may be filled at the temporary pharmacy, located in the Medical Photo/Oral Surgery area on the first floor of the medical center.

Refill prescriptions may be filled by calling 377- 6360; they may be picked up about four duty days later at the temporary pharmacy distribution area in Building 5 of the Biloxi Veterans Affairs Hospital.

Q: How do I get my prescriptions renewed when I have no more refills?
A: You will need to be seen by your Primary Care Manager (PCM) or another network provider to have your prescription renewed.

Q: What clinics are open? What are their phone numbers? What are their operating hours? How do I get appointments?
A: Note: All patients must enter the hospital building for the clinics listed below through the A Tower entrance (top of steps leading from Fisher Street).

Parking is available in the lot in front of the main hospital building.

Signs are posted to help patients find clinics and security personnel are present to provide directions.

Hours for clinics are 7 a.m.-5 p.m. Monday-Thursday and 7 a.m.-4 p.m. "up" Fridays. The family practice and pediatric clinics see patients 7 a.m.-4 p.m. CWS Fridays.

The Family Practice Clinic is located in the main hospital in the former Medical Specialties Clinic. The family practice clinic has converted to an appointment-based system. Use the TRICARE appointment 1-800-700-8603 to schedule appointments. The staff sees acute uncomplicated illnesses, handles personal health assessments and provides medication refills. A case management and social worker are also available in the clinic. Urgicare and walk-in services aren't available.

Internal medicine services are available in the main hospital building. The clinic sees active duty, dependents and Tricare Prime enrollees. Services provided are walk-in acute medical care, limited evaluation and treatment of chronic medical illnesses, medical consultation and referral for select subspecialty services.

Endocrine and dermatology services are available through the Internal Medicine Clinic.

The Coumadin Clinic is in room 1F-158 in the Family Practice Clinic area. Operating hours are 7 a.m.-5 p.m. Monday through Thursday and 7 a.m.-4 p.m. on CWS Fridays. Coumadin is an anticoagulation medication requiring close monitoring of certain blood levels. The Coumadin Clinic monitors and manages the dosage for patients taking the medication. Patients are seen by referral only, meaning a physician at Keesler must submit a consult for the patient to be enrolled in the clinic. The clinic's phone number is 377-6104.

Pediatrics sees Tricare Prime enrollees under age 18. The staff provides walk-in acute medical care, well-baby visits, Q-code exams and exceptional family member program/special needs identification. Allergy services aren't available yet.

The Allergy and Immunization Clinic is located in the hospital in the former urology clinic. They provide all inoculations to active duty, retirees and dependents. Flu shots are available to all patients. Limited allergy services are available.

The Flight Surgeon Office, located in the main hospital, treats active-duty flyers and their dependents. They furnish walk-in acute medical care, duties-not-involved-in-flying paperwork, profiles and PHAs.

Optometry services are located adjacent to the Internal Medicine Clinic. The clinic sees active duty only by appointment (central appointment line). Acute patients are seen on a walk-in basis.

Mental health, life skills, family advocacy, including EFMP and alcohol and drug abuse prevention and treatment services are available in the Dental Clinic to serve active duty and Prime enrollees with urgent care behavioral interventions. Phone numbers are 377-7006 and 6216.

Surgical services, co-located with the Orthopedic Clinic on the hospital's first floor, is available only for consultations. Since Keesler has no operating room capability, urgent surgical requirements are referred off base. Hours are 8-10 a.m. and 1-3:30 p.m.

Women's health in the former general surgery clinic, next to the new flight medicine clinic, provides routine women's health care to active duty, dependents and Tricare Prime enrollees. Other patients are seen on a space-available basis. Services are general gynecological problems, annual Pap smear exams, birth control and follow-up of abnormal Paps (dysplasia). No obstetrical services are available. The clinic will initiate profiles for pregnant active-duty patients. Eligible patients with questions may call 377-6920. Those requiring annual or acute appointments call the Tricare appointment line, 1-800-700-8603.

Dental Services, 377-4510, remain in the dental clinic. They provide routine care and cleanings for active-duty members only. Dental emergency care is provided for active-duty members, dependents and retirees.

Radiology, returned to the radiology department on first floor of the hospital. They provide routine radiographs, CTs and ultrasounds for active-duty, dependents and TRICARE Prime patients seen at Keesler Medical Center only.

Laboratory. The laboratory's phlebotomy station is now open in the main lab and they perform routine blood testing. Emergency testing is currently networked downtown. They serve active-duty, dependents and TRICARE Prime enrollees. The blood donor center is also open. Anyone wishing to donate blood should call 377-9324.

Physical Therapy, 377-1886 and Occupational Therapy Services, 377-6264, are available at the HAWC. They provide assessment and treatment of musculoskeletal disorders such as upper/lower extremity dysfunction and neck/back pain. Treatment is limited at this time to gym and home exercise programs, heat, ice and ultrasound modalities. PT currently provides services to active duty and their active duty dependents only. OT currently provides services to active duty, retirees and adult dependents.

For initial/first time Physical and Occupational Therapy appointments, the Referral Management Office will contact the beneficiary and make the appointment. Beneficiaries can not make their initial appointment through the Physical Medicine Flight front desk; however, once PT/OT care is initiated all follow-up appointments will be made by the Physical Medicine Clinic.

Customer Relations, 377-9498, is in room 1A124 on the first floor of hospital.

The First Aid Station, 377-0500, is on the west side of the hospital on the ground level. The 911 line is operational. The first aid station serves active-duty military and their dependents from 7 a.m.-7 p.m. seven days a week. True emergencies are transported off base by ambulance. Emergency services aren't available in the first aid station.

The Triangle Clinic, 377-1008, is in the Levitow Training Support Facility. Only non-prior service students are seen for acute and urgent care.

Life support classes are in the bioenvironmental engineering building. Personnel requiring advanced cardiac and advanced pediatric life support are sent off-base for recertification.

Q: I am active duty with an acute medical problem, how can I be seen?
A: Call the TRICARE appointment line, 1-800-700-8603, identify that you have an acute medical problem to be booked into the First Aid Station that day for direct access to care.

Q: I'm told my PCM is no longer here; he/she was PCS'd/deployed. What do I do now?
A: TRICARE beneficiaries are assigned to a provider team and will be seen by a provider on that team who is still here.

Q: Do I need a referral to be treated off base?
A: For some Hurricane Rita and all Hurricanes Katrina and Wilma-affected enrollees the temporary authorization for blanket referrals was extended until Nov. 30. Effective Dec.1, those affected by the authorized blanket referral once again are required to obtain a referral/authorization from their primary care manager before seeking care outside of a military treatment facility or with a non-network or network provider.

Q: Is the waiver on referrals due to Katrina still in effect?
A: For some Hurricane Rita and all Hurricanes Katrina and Wilma-affected enrollees the temporary authorization for blanket referrals was extended until Nov. 30. Effective Dec.1, those affected by the authorized blanket referral once again are required to obtain a referral/authorization from their primary care manager before seeking care outside of a military treatment facility or with a non-network or network provider.

The out-of-pocket costs can be substantial if a Prime enrollee seeks medical care outside the network of MTF and contracted providers. (Added expenses also may be incurred if you see a network provider without first receiving the proper authorization.) For example, before making an out-of-network appointment, you should get a referral from your PCM and an authorization number from your regional contractor. Costs for not getting the necessary authorization include a deductible ($300 for an individual or $600 for a family) and high cost shares under what is called the Point-of-Service option.

After the deductible is met, TRICARE will pay only 50 percent of what it establishes as a reasonable charge.

This does not apply to a Prime enrollee who receives emergency room treatment for a true medical emergency.

The PCM at the Prime enrollee's MTF can help ensure that the beneficiary receives the required authorization numbers, so that his/her claim is accepted and processed correctly.

At Keesler AFB, Prime enrollees can once again obtain referrals from their PCM and obtain an authorization/appointment from the Referral Management Center. When you get a referral from your PCM, please wait for a phone call from the Referral Management Center or a letter from Humana Military Health Services. If you need to contact the Referral Manangement Center for referral information you can do so at 377-6177. You can also contact Humana about the status of a network referral at 1-800-444-5445.

For any other TRICARE questions, please contact the Keesler TRICARE Office at 228-377-3150, or a Health Benefits Advisor at 377-6580.

Q: How do I get an off-base referral?
A: At Keesler AFB, Prime enrollees can once again obtain referrals from their PCM and obtain an authorization/appointment from the Referral Management Center. When you get a referral from your PCM, please wait for a phone call from the Referral Management Center or a letter from Humana Military Health Services. If you need to contact the Referral Management Center for referral information you can do so at 377-6177. You can also contact Humana about the status of a network referral at 1-800-444-5445.

For any other TRICARE questions, please contact the Keesler TRICARE Office at 228-377-9962, or a Health Benefits Advisor at 377-6580.

Q: What is the phone number for TRICARE?
A: 1-800-444-5445. For any other TRICARE questions, please contact the Keesler TRICARE Office at 377-9962 or a Health Benefits Advisor at 377-6580.








 Inside Keesler AFB

ima cornerSearch

ima cornerSpecial Topics

 




Site Map      Contact Us     Questions     USA.gov     Security and Privacy notice     E-publishing  
Suicide Prevention    SAPR   IG   EEO   Accessibility/Section 508   No FEAR Act