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Appointments, benefits information

Making an appointment
You are encouraged to access TRICARE Online, www.tricareonline.com , 24/7 to book an appointment.

TRICARE Prime beneficiaries enrolled to the Keesler Hospital may use the 1-800-700-8603 appointment line to book or cancel appointments and leave telephone consults for their primary care managers.

The appointment line is open for all Keesler Hospital TRICARE Prime beneficiaries from 6 a.m.-6 p.m. Monday-Friday; they are closed on weekends and federal holidays. Active-duty personnel may begin calling at 5 a.m. Monday-Friday to meet their appointment needs.

Active-duty members with acute medical problems should call the TRICARE appointment line, 1-800-700-8603, identify that you have an acute medical problem to be booked that day. If the appointment line is closed, please call the after-hours numbers1-877-794-4629. You may also access TRICARE Online, www.tricareonline.com , 24/7 to book an appointment.

Enrolling in the Keesler Hospital
You may enroll or transfer your TRICARE Prime enrollment to the Keesler Hospital at the Patient Registration Office, room GF400, near the escalators or at the TRICARE Service Center on Pass Road. Following are other useful numbers you may need:

TRICARE Operations Patient Administration (TOPA) Flight
Admission & Dispositions:
Open 24 hrs a day. 376-4722/376-4723
Outpatient Records: 7 a.m. - 5 p.m Monday-Thursday, 7.a.m - 4 p.m. Fridays). 376-4733/376-4735
Inpatient Records: 7 a.m.-5 p.m. (closed on non-training Fridays).
376-4708/376-4706
Patient registration: Located on the first floor in room 1A222. Hours of operation are 7 a.m. - 5 p.m. Monday-Thursday and from 7 a.m. - 4 p.m. on Friday. 376-4742/3
Referral Management Center:  Located in Room 1A-230. 7:30 a.m.-5 p.m. Monday-Thursday; 7:30 a.m.- 4 p.m. Fridays. Closed at noon on the second Thursday of each month for training. 376-0490 Off-base referrals: At Keesler AFB, Prime enrollees obtain referrals from their PCM. When you get a referral from your PCM, please go to the Referral Management Center in Room 1A-230 before departing the hospital. They will assist you in booking an appointment or provide necessary information to obtain care in the network. If you need to contact the Referral Management Center you can do so at 376-0490. You can also contact Humana about the status of a network referral at 1-800-444-5445.
Special Needs Identification Program (formerly known as Exceptional Family Member Program) Overseas clearances and facility determination inquiries are available in the Keesler Hospital, room 1A-200. See Ms. Melba Harris, 376-5605; DSN 591-5605.

TRICARE REGISTRATION AND ENROLLMENT Keesler Air Force Base is in the TRICARE SOUTH region. If moving from another installation, it is recommended that beneficiaries move their enrollment within 30 days of arriving at Keesler. All TRICARE-eligible beneficiaries who want to be seen at the 81st Medical Group must register in Keesler CHCS (the hospital computer system). All active-duty members assigned to Keesler must enroll in TRICARE Prime at Keesler. Eligible family members may enroll in TRICARE Prime (enrollment required) or choose to use TRICARE Standard and Extra (no enrollment required).
Registration - All beneficiaries
To register, report to:  
TRICARE Services Room GF400A Keesler Hospital
Phone: 376-4742/4743. (DSN: 591)
Open 7 a.m.-5 p.m. Monday-Thursday and 7 a.m.-4 p.m. on Friday Enrollment - Active Duty assigned to KAFB and eligible family members
Enrollment Office
Room GF400 Keesler Hospital
Phone: 376-3101/4728
Open 7 a.m.-5 p.m. Monday-Thursday and 7 a.m.-4 p.m. on Friday Enrollment - All other beneficiaries, including retirees:
TRICARE Service Center
284 Debuys Rd Biloxi, MS 39531
1-800-444-5445
Open 7:30a.m.-4:30 p.m. Monday-Friday
(Note to retirees: Retirees and their dependents who are new to the TRICARE South Region can move their enrollment, locate a primary care manager and pay any required annual enrollment fees at the TRICARE Service Center.)

QUESTIONS, TRICARE BILLING AND CLAIMS PROCESSING
Health Benefits Advisors
Room 1A-200 Keesler Hospital
Phone: 376-4010 /376-4737/376-4752 (DSN: 591)
Open 7 a.m.-5 p.m. Monday-Thursday and 7 a.m.-4 p.m. on Friday
The health benefits advisors can assist you with any TRICARE question, TRICARE billing and claims processing.
TRICARE Phone Number 1-800-444-5445. For TRICARE-related questions, please feel free to also contact the Keesler Health Benefits Advisors at: 376-4752 /-4737 (DSN: 591) or the TRICARE Office at 376-3101/-4728 (DSN: 591).

LINKS
Keesler Hospital - local MTF information: http://newpreview.afnews.af.mil/keesler/units/81stmedicalgroup.asp

Humana Military Healthcare Services - local and national information:
TRICARE Service Center
284 Debuys Rd Biloxi, MS 39531
1-800-444-5445
Open 7:30 a.m.-4:30 p.m. Monday-Friday

TRICARE South - Humana Military Healthcare Services, Inc.
1-800-444-5445
www.humana-military.com

TRICARE South http://www.tricare.mil/trosouth/

Humana Military http://www.humana-military.com/ 

TRICARE Reserve Select
http://www.tricare.mil/mybenefit/home/overview/LearnAboutPlansAndCosts/TRICAREReserveSelect?