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Pharmacy Information


Filling prescriptions


The Main Outpatient Pharmacy, located on the Keesler Hospital ground floor, just inside the outpatient clinic entrance, fills new prescriptions issued from 81st Medical Group providers. Hours of operation are 7:30 a.m. – 5 p.m., Monday-Friday. Closed on weekends, holidays, Air Education and Training Command family days and warrior training days. Prescriptions must be activated in person before they are processed. Alternatively, for prescriptions not needed the same day, you may activate your prescription by signing in at the kiosk outside the pharmacy lobby. These prescriptions will be ready the next business day after 10 a.m.


The Satellite Pharmacy is located at the west end of the BX/Commissary. Hours of operation are 8 a.m.- 5 p.m. Monday-Friday. Closed on weekends, holidays, AETC family days and warrior training days. The Satellite Pharmacy fills new prescriptions from off base providers for authorized beneficiaries, for medications listed on the 81st Medical Group Formulary. Copies of the formulary are available at the pharmacy, or can it can be found online here: http://www.keesler.af.mil/Portals/14/160519-F-XX123-001.pdf  


Electronic prescriptions:  The Satellite Pharmacy now accepts electronic prescriptions from your off-base provider. Ask your doctor to send your prescriptions electronically to DOD KEESLER EPHCY. This new process is convenient for you because prescriptions are sent immediately to our pharmacy, with no need to drop off and wait for the pharmacy to fill your prescriptions. The pharmacy will not fill electronic prescriptions until you activate them, but you may call ahead at 228-377-9791 to activate your prescriptions and avoid waiting in drop off lines.


Refills of prescriptions originally filled at Keesler are requested by calling the automated call-in refill system at 228-376-1000 unless otherwise directed on your prescription label. Refills are picked up at the Satellite Pharmacy from 8 a.m. – 5 p.m., Monday – Friday, or at the Satellite Pharmacy drive-up window, which is open from 8 a.m. – 5 p.m., Monday – Friday, and Saturday from 9 a.m. – 1 p.m. Please note the drive-up window is for prescription pick up only.


Transferring a prescription from another pharmacy: A refill of a non-controlled prescription medication originally filled at another pharmacy, military or civilian, may be accomplished by bringing in the bottle from the original pharmacy with a current prescription label. The label must show at least one refill remaining and be less than one year from the original fill date. Please allow 1-3 duty days for transfers to be completed. Controlled medications may be transferred one time from another military pharmacy. Controlled medications cannot be transferred to or from civilian pharmacies per Mississippi state law.


Questions about medications: The pharmacy has 24/7 medication information through the AudioCare RXInfo function. This system gives you specific information about your prescription. You can reach AudioCare RXInfo by dialing 228-376-1000. A pharmacist can also be reached during normal duty hours by calling 228-376-4955 or 228-377-9791.


Renewing prescriptions when there are no more refills: You will need to contact your Primary Care Manager (PCM) team or civilian provider to have your prescription renewed.


Filling prescriptions that are not available from the Keesler pharmacy: TRICARE provides you two options: TRICARE Home Delivery and a network of retail pharmacies. TRICARE Home Delivery is the most economical choice. There are usually no co-payments for generic prescriptions and non-formulary and brand name medications are up to 66% less than in the TRICARE pharmacy network. Home Delivery can fill up to a 90-day supply of medications, has more medications available and delivers prescriptions directly to your mailing address within 14 days. Home Delivery is especially useful for obtaining routinely-used maintenance medications. Home Delivery transactions can be completed by toll free phone or fax, U.S. Mail or via the internet. For more information call 1-877-363-1303 or visit www.express-scripts.com/TRICARE


TRICARE also maintains a network of local civilian pharmacies that you can use. They may be the most convenient, but are also the most costly for you. This option is best when you cannot use the Keesler pharmacy or wait for the mail to deliver your medications. Ask your local civilian pharmacy if they participate in TRICARE.


There are some medications that are not available from any DOD or TRICARE pharmacy, or require prior authorization paperwork to be completed. You can check the DOD formulary status of all medications and find prior authorization forms here: https://www.express-scripts.com/tform/index.html