Customer Support:
Location: Sablich Center, Room 125
Beginning Monday, 3 November 2025, Customer Support (DEERS/RAPIDS office) will beta test the new hours of operations and services listed below:
Mon-Thurs: 0800 – 1400
Appointments and Walk-ins*
Fri: 0900 – 1400
Appointments and Walk-ins*
*Appointments will take priority over walk-ins.
Walk-ins will be prioritized based on the following:
- Mission Critical Personnel
- Active Duty/Guard/Reserve (in uniform)
- Technical Training Students
- Lost/Stolen/Destroyed/Confiscated CACs
- CAC expiring (within 2 weeks)
- CAC Unblock
- Certificate Issues
To schedule an appointment for an ID card, please use the following link: https://idco.dmdc.osd.mil/idco/locator
Phone number: 228-376-8347, option 1 (81 FSS), option 1 (Customer Support)”
Organization email: 81fss.fsmps@us.af.mil
Services provided: DEERS/ID cards, in-processing, leave web, SGLI, sponsorship, citizenship, adoption, dependency determination, line of duty determination.
Career Development:
Location: Sablich Center, Room 121
Mon - Thurs: 0800 - 1400
Appointments and Walk-ins*
Fri: 0900 - 1400
Appointments and Walk-ins*
Phone number: 228-376-8375
Organizational email: 81fss.fsmpd@us.af.mil
Services provided: Assignments, passports, enlisted promotion, officer promotions, Personnel Reliability Program (PRP), reenlistments and extensions, retirements, separations, career status bonus
Force Management:
Location: Sablich Center, Room 121
Mon - Thurs: 0800 - 1400
Appointments and Walk-ins*
Fri: 0900 - 1400
Appointments and Walk-ins*
Phone number: 228-376-8360
Organizational email: 81fss.fsmpm@us.af.mil