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Moving On Up: Peak Season for Relocation

(U.S. Air Force graphic/Sylvia Saab) (U.S. Air Force photo/Staff Sgt. Desiree N. Palacios)

(U.S. Air Force graphic/Sylvia Saab) (U.S. Air Force photo/Staff Sgt. Desiree N. Palacios)


The summer peak season for household goods shipments has arrived.  The Joint Personal Property Shipping Office-South Central along with the 81st Logistics Readiness Squadron Personal Property Processing Office wants to provide helpful tips to avoid issues with the busy summer season.  Between May and August there is an influx of military and commercial moves, along with shortages in transportation service providers’ equipment and manning that results in a decrease in the capacity of workflow that can be managed in a timely manner.

In order to provide sufficient time to coordinate household goods shipments, members must provide a three-week advance notice and alternate pack/pick-up dates for all shipments.  Situations where a three-week lead time is impossible, i.e. RNLTD within 30 days or mission related issues, will be worked on a case-by-case basis. 

Smooth Move Tips:

  1. Visit the 81 LRS PPPO in the Sablich Center, Building 701, 500 Fisher Street, Room 114 as soon as orders are received to initiate the shipment application process and receive entitlement counseling.  The Customer Service Section’s telephone numbers are (228) 376-8531/8532/8533.

  2. Obtain a Defense Personal Property System user account through the www.move.mil website.  Keep official and personal stateside contact phone numbers and email addresses up-to-date in the system.

  3. Advise the PPPO if the TSP has not contacted them 10 days prior to their first requested pack/pick-up date.

  4. Be organized and prepared for movers on pack/pick-up dates.  Prepare for the move by reading and following the guidance concerning the members and TSP’s responsibilities in the “It’s Your Move” informational pamphlet located at the website:  https://www.ustranscom.mil/dtr/part-iv/dtr_part_iv_app_k_1.pdf

  5. Ensure your house is organized. Place items that are not to be included in shipment, such as garbage, jewelry, money and medicine in a separate secured area. Clothes and dishes must be clean and ready for shipment. 

  6. Separate professional books, papers, and equipment and ensure the items are annotated on the inventory as pro-gear with the actual weight. 03261Disassemble and clean any outdoor items, such as, swing sets, trampolines, etc.  

  7. The residence and personal property being shipped must be free of soil and pest infestation.  If for any reason the TSP refuses to service a shipment, contact the local JPPSO/PPPO immediately.

  8. Keep phone and email connected until shipment is picked up.

  9. Be available at residence on scheduled pack/pick-up and delivery dates.  Movers can arrive anytime between 8 a.m. and 5 p.m. They can stay until 9 p.m., but will require the members’ permission to stay later.  It is highly recommended to not have any other obligations on these dates.

  10. Contact the local PPPO and request to speak to a Quality Assurance Inspector if any issues with the TSP or their local agent arise during pack-out or delivery.

  11. Complete the Customer Satisfaction Survey within 7 days of delivery through the www.move.mil website or call 1-800-462-2176.  The information provided is used to determine whether the TSP continues to receive Defense Department household goods shipments in the future.