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Hunt rolls outs programs, initiatives to improve resident satisfaction

View down McNarney Drive of some of the 36 new units opening to junior NCO families March 20 in Thrower Park. (U.S. Air Force photo by Kemberly Groue)

View down McNarney Drive of some of the 36 new units opening to junior NCO families March 20 in Thrower Park. (U.S. Air Force photo by Kemberly Groue)

View down McNarney Drive of some of the 36 new units opening to junior NCO families March 20 in Thrower Park. (U.S. Air Force photo by Kemberly Groue)

View down McNarney Drive of some of the 36 new units opening to junior NCO families March 20 in Thrower Park. (U.S. Air Force photo by Kemberly Groue)

KEESLER AIR FORCE BASE, Miss. --

Hunt housing recently rolled out new programs and initiatives to improve the housing and living experience for families at Keesler Air Force Base.

Hunt revised their policies and procedures to improve communication with residents, provide an enhanced maintenance request process and streamline the way residents submit service requests and escalate concerns.

“It is very important to me to confront our housing issues head on and ensure the homes are the best they can be,” said Col. Heather Blackwell, 81st Training Wing commander. “We have the interest of our Airmen, sister services and their families as our highest priority and we want to ensure our base housing residents are taken care of with these new programs and initiatives.”

Some of those programs and initiatives are the work order mobile app, surveys, Hunt Promise Helpline, Resident Resolution Tracker and the Community Advisory Board.

The work order mobile app allows residents to submit real-time work orders and tracks the status of them. The app also encourages convenient communication between Hunt employees and residents.

Hunt also implemented an enhanced resident survey tool which will be sent immediately to the site management team. Depending on what response the residents give, the community director at the property can contact the resident if their expectations were not met.

Housing residents will be able to voice concerns about issues they feel have not been resolved by calling the Hunt Promise Helpline which is a 24/7 toll-free hotline.

If a resident is not completely satisfied after their work order is completed, they are added to the Resident Resolution Tracker for a follow up from the Hunt management team as part of their quality assurance efforts.

Residents also have an opportunity to serve as volunteer members of the Community Advisory Board, where they will meet with Hunt property leadership monthly to discuss what is occurring in their neighborhoods and provide suggestions for improving processes and service.

In 2019, the Air Force began a detailed look into privatized housing and since then the Air Force and Hunt have been working closely to improve the quality of their living conditions.