Two Keesler members, units win awards in AETC's A1 program Published Dec. 13, 2012 By Senior Airman Heather Heiney 81st Training Wing Public Affairs KEESLER AIR FORCE BASE, Miss. -- Keesler members won two unit and two individual awards in the Air Education and Training Command A1 awards program. The 81st Force Support Squadron was awarded with Airman and Family Readiness Program of the Year and Marketing Program of the Year. Master Sgt. Carmaneta Dixon, 335th Training Squadron, won the Gen. Billy Boles Mentorship Award. Becky Green, 81st FSS, was named Flight Chief of the Year. Keesler's Airman and family readiness center provided 4,000 formal consultations and 502 workshops to 9,000 active duty military members and their families. They acted as the liaison between base and local organizations by working 300,000 volunteer hours with a community impact of $6.6 million. They also created a newcomers welcome lounge for newly assigned Airmen and their spouses with information from 25 base agencies. The services marketing program increased digital advertising and reduced print products by 39 percent saving $5,000 per year and 20 man-hours per week. They developed a "Marketing 101" course on customer service and marketing for activity managers which was adopted by four other bases. They also receive 3,390 customer service surveys which stated an average customer satisfaction of 4.86 on a five-point scale. Dixon, although not an assigned instructor, taught 280 hours in an education and training technician course during a manning shortage and mentored more than 40 unit training managers. She partnered with the Weighted Airman Promotion System manager at Maxwell Air Force Base, Ala. to complete a study for future WAPS modifications. She also delivered a briefing about standards adherence to more than 100 new Airmen. Green partnered with the Air Force Personnel Center to create an evaluation checklist that reduced errors 85 percent and became an AETC "best practice." She completed Squadron Officer School and renewed her National Board Certified Counseling license. She also volunteered at local elementary schools and raised money for three different fund raising campaigns.