Filing household claims can be handled online Published March 23, 2010 By Capt. John Capps Wing Staff Agency Legal Office KEESLER AIR FORCE BASE, Miss. -- The Air Force Judge Advocate General's Corps has consolidated the processing of certain claims, commonly known as personnel claims, at a single location in Dayton, Ohio. These claims involve loss or damage during shipment of household goods and privately owned vehicles as well as during storage at government expense, and loss or damage to personal property located in government quarters or other authorized locations incident to government service. Other types of trauma-related claims, such as those resulting from the alleged negligence of a government vehicle driver, for example, will continue to be processed at the base legal office. For personnel claims, the new process enables Air Force employees to file claims online and electronically submit required documents to the Air Force Claims Service in Ohio. Employees can complete the process from home after a one-time login from any government computer. If you don't have access to a government computer, call the claims center at DSN 986-8044 or 1-877-754-1212 and they will provide a username and password. As employees complete their claims on-line, they can get customer service over the Web or from the center by phone. Not only will the online filing system accelerate the processing of the claim, it will allow for quicker payment. To file a claim or for general information about the process, log on to https://claims.jag.af.mil; call DSN 986-8044 or 1-877- 754-1212; or call the base legal office, 376- 8716. With the advent of online filing, members have the flexibility of two options for filing a claim for loss or damage: Online filing -- After gathering all the required paperwork, log on to https://claims.jag.af.mil and begin inputting your claim. Filing via mail service -- A package is available at the base legal office or online to file a paper claim. After reading and completing the paperwork, mail the claim to Air Force Claims Service Center, 1050 Forrer Blvd, Dayton, OH 45420. Filing a claim via regular mail will take longer due to mail delays and the time to manually enter it into the system. Delays can be longer from overseas. The pink form, DD Form 1840/1840R, "Joint Statement of Loss or Damage at Delivery/ Notice of Loss and/or Damage", will continue to be submitted within 70 days from the date of delivery to the local base legal office. After that, the claim itself will be submitted directly to the AFCSC within two years from the date of the incident. Filing the DD Form 1840R is not considered filing a claim. For more information, call DSN 986-8044 or 1-877-754-1212.