Put your comments on ICE

Published May 19, 2009
By Senior Airman Eric Summers
81st Training Wing Public Affairs

KEESLER AIR FORCE BASE, Miss -- Interested in voicing an opinion about how to improve services and facilities on base? The interactive customer evaluation system can help get that opinion heard.

ICE is a Web-based tool that collects feedback on service provided by various organizations throughout the Department of Defense.

"It's designed to improve customer service by allowing managers to monitor the satisfaction levels of services provided through reports and customer comments," said Cynthia Milford from the CSC Services marketing staff. "ICE allows Department of Defense customers to quickly and easily provide feedback to service provider managers and give leadership timely data on service quality.

"When customers submit a comment card online, it's sent directly to the organization where the service provider manager will see and address the comment," Mrs. Milford said.

The evaluation is open to anybody who's been provided a DOD service and is anonymous, unless the customer provides contact information. The only way a service provider can gain access to information on a comment is by a court order.
ICE is also convenient to use. Since it's an online service, it's accessible 24 hours a day, seven days a week.

"The customer can log on at any time and submit their comments. It's anonymous and worldwide. If a customer visits a DOD organization while traveling, they can fill out a comment upon their return home," Mrs. Milford explained.

"Customer feedback is crucial to a business -- it lets the organization know when they are performing at the top of their game or when and where there's room for improvement," Mrs. Milford said.

There are two ways to access the program.

The easiest way to access a complete list of Keesler's service providers with ICE comment card is to log onto the 81st Force Support Squadron Services Web site, http://www.keeslerservices.us, and click on the ICE icon in the right-hand column.
The other way is to log on to http://ice.disa.mil and follow the prompts.

For customer feedback, put comments on ICE